Information
At GEM JAY ART, we understand the importance of reliable and transparent shipping and return policies. We strive to ensure your artwork arrives safely and that you are satisfied with your purchase. Explore our policies below to understand how we handle shipping, returns, and refunds.
Frequently asked questions
Find answers to common questions about our shipping and return processes. We are committed to providing clear and helpful information to make your experience with GEM JAY ART as smooth as possible.
How do you handle shipping costs?
All artwork from GEM JAY ART is shipped FREE of charge to ensure a seamless shopping experience.
How long does it usually take for customers to receive their orders after they've placed them?
At GEM JAY ART, we ship artwork as soon as payment has cleared to get your new art to you as quickly as possible.
How do you package your artwork to ensure it arrives safely and undamaged?
We primarily use USPS for shipping. All artwork is carefully wrapped for protection during transit, ensuring it arrives in perfect condition. We take every precaution possible.
What is your policy on returns and exchanges?
At GEM JAY ART we don't typically accept returns. However, if you have a valid reason for dissatisfaction, we may consider a refund. Please contact us to discuss your concerns.
Need assistance?
If you have any further questions or concerns regarding our shipping and return policies, please do not hesitate to contact us. We're here to help!
